Bizbox always values each and every customer and tries to give the best guidance and support that suits you the best. During this journey, if you ever feel any dissatisfaction or concern regarding our services or products or any of our representatives, we are always delighted to hear your feedback.
Be it a complaint or a compliment towards us, we always welcome it from our heart. Feel free to share with us.
Any Complaints?
In case you have any complaints regarding our website, services or products we provide or any other matter related to us, you can lodge a complaint at info@biz-box.com.au
If you have lodged a complaint with us, you can contact us at any time to ask for an update on its status. Contact us through any of the methods listed below and please be sure to refer to your earlier communication so that we can respond effectively.
Compliments
We are always blissful to know that we have succeeded in making your experience a pleasant and successful one.
If one of our representatives has provided you with exceptional service in any way, we would be pleased to hear your experiences. Please let us know using the details below, so that we can further encourage them via this feedback process.
Concerns
If you ever have any concerns or for any reason you feel like you have not received the highest standard of care from us, we would be pleased to hear your concern and solve them as soon as possible. We have developed a process that we believe makes it easy for you to tell us of your concerns and for them to be addressed quickly and fairly.
You can contact us by whichever of the following means best suits you:
0425 985 553, 02 8625 4999
59 Warrimoo Drive Quakers Hill 2763
Sydney NSW 2000
If you choose to contact us by mail or email, please make sure you provide as much detail as possible about your complaint.
Resolution
We will try to deal with your complaints and concerns on the spot. However, if this is not possible, we will write to you to acknowledge your complaint within 5 days. We will ensure we treat you fairly and will work to resolve your complaint as soon as possible. In the rare event, we are still investigating your complaint after 45 days, we will write to you to explain why and to let you know when we expect to have completed our investigation.
When we have completed our investigation we will write to let you know the outcome and the reasons for our decision.
Taking it further
If you are dissatisfied with our services or the way we have dealt with your personal information, or you have a complaint about our compliance with the Privacy Act, you may contact our complaints officer on 0425 985 553 or by writing to info@biz-box.com.au
We will acknowledge your complaint within seven days. We will provide you with a decision on your complaint within 30 days.
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
